PRIVACY POLICY
Last updated:9 July 2026
Grounded Art NZ ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy explains what personal information we collect, why we collect it, how we use it, and the rights you have under the New Zealand Privacy Act 2020.
By using our website https://www.groundedartnz.com/or purchasing from us, you agree to the collection and use of information in line with this policy.
Who we are
Grounded Art NZ
South Otago, New Zealand
Contact: groundedartnz@xtra.co.nz
Information we collect
We collect personal information in a few ways:
When you place an order, we collect your name, email address, phone number, delivery address, billing address, and payment details.
Payment details are processed securely by our payment provider - we don't store your full card details ourselves.
When you contact us, through our contact form, email, or social media, we collect your name, contact details, and the content of your message.
When you sign up to our newsletter, we collect your name and email address so we can send you updates about new artwork, exhibitions, and promotions.
When you browse our website, we automatically collect some technical information through cookies and similar technologies, including your IP address, browser type, device information, and how you interact with our site.
How we use your information
We use your personal information to:
Process and deliver your orders, including arranging shipping and handling payments.
Respond to your enquiries and provide customer support.
Send you marketing communications, where you've opted in, and you can unsubscribe at any time.
Improve our website and understand how visitors use it.
Meet our legal and accounting obligations.
Who we share your information with
We don't sell your personal information. We do share it with trusted third parties who help us run our business, including:
Our website platform, Wix, which hosts our site.
Our ecommerce platform, Ecwid, which powers our online store and processes orders.
Our payment provider, which processes payments securely.
Our courier or shipping provider NZ Courier or Aramax, to deliver your order.
Our email marketing platform, via Wix, if you've subscribed to our newsletter.
Google Analytics, to help us understand website traffic and how visitors use our site.
Some of these providers may store or process information on servers located outside New Zealand. Where this happens, we take reasonable steps to make sure your information is protected to a standard comparable with New Zealand law.
Cookies
Our website uses cookies to help it function properly and to understand how visitors use the site. You can control or disable cookies through your browser settings, though some parts of the site may not work as well if you do.
How we store and protect your information
We take reasonable steps to keep your personal information secure, including using secure hosting and limiting access to your information to those who need it to run our business. No method of storage or transmission is completely secure, but we work to protect your information against loss, misuse, and unauthorised access.
We keep your personal information only for as long as we need it for the purposes set out in this policy, or as required by law (for example, tax and accounting records).
Your rights
Under the Privacy Act 2020, you have the right to ask us for a copy of the personal information we hold about you, and to ask us to correct it if it's wrong. To do this, just get in touch at groundedartnz@xtra.co.nz.
If you think we've mishandled your personal information and we haven't been able to resolve it, you can make a complaint to the Office of the Privacy Commissioner at www.privacy.org.nz.
Children's privacy
Our website and services are not directed at children, and we don't knowingly collect personal information from children.
Changes to this policy
We may update this privacy policy from time to time, for example if our practices change or the law requires it. Any updates will be posted on this page with a new "last updated" date.
Contact us
If you have any questions about this privacy policy or how we handle your personal information, please contact us